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info@nedchiglobal.com
(+234) 913-235-2273
Customer, Management and Systems
Customer Relationship Management describes how businesses interact with its customers. It involves collecting information to provide improved support services and guest/customers experience resulting in higher profits for the business.
Understanding how your customers think and perceive your products and services gives the business a valuable competitive advantage, as no one can satisfy unknown requirements.
CUSTOMER RELATIONSHIP MANAGMENT SOLUTIONS
Our commitment is to evaluate customer unique needs and tailor the Hotel’s services to meet these needs, including:
- Developing CRM strategy
- Analysis and data interpretation
- Anticipating future business needs on historical sale and service trends
- Improving efficiency by developing superior services and products that meet our guests identified needs
- Managing an efficient online resource for harnessing guest/customers feedbacks.
MAKE YOUR BUSINESS DISCOVERABLE
We help our clients accelerate their CRM transformation initiatives to increase sales, boost productivity and improve customer service – while reducing operational cost and increasing time-to-market. We enable organizations to:
- Track every opportunity and close more deals.
- Deliver smarter service to achieve customer excellence.
- Supercharge customer interaction at every touch point.
- Improve customer, partner, and employee engagement.
- Deliver a seamless experience across all points of commerce.
- Build engaging and customized applications for unique business needs.