If you are an experienced hospitality expert, an ambitious young hospitality worker, or pursuing a degree in hospitality management, staying current on the latest trends, methods, and insights in the industry is undoubtedly helpful. In this article, we’ve listed the online books on hospitality management that will keep you up to date on the latest trends and methods in the hospitality management industry.
What Is Hospitality Management?
Hospitality management includes all aspects and tasks associated with running a hospitality business. Also, these businesses are concerned with making customers feel welcome and providing them with lovely experiences, be it through dining, lodging, events, entertainment, or travel.
What Are the 3 Types of Hospitality?
The hospitality industry is vast and can be broken down into separate sectors. The top three sectors consist of food and beverages, accommodation, and travel and tourism.
Which Degree is Best For Hospitality Management?
Many hospitality jobs, such as lodging manager and food service manager, require a bachelor’s degree in hospitality management. Students study topics such as hospitality sales, service merit in the hospitality industry, and hospitality cost control.
What Are the 5 Scope of the Hospitality Industry?
While the hospitality industry includes a wide range of services, it can be broadly classified into five sectors. Food and beverages, lodging, recreation, travel and tourism, and meetings and events are among these industries.
Hospitality Management Books
If you’re an experienced hospitality expert, an ambitious young hospitality worker, or pursuing a degree in hospitality management, staying up to date on the latest trends, methods, and understandings in the industry is without a doubt helpful. Below is a list of books on hospitality management that will keep you up to date on the latest trends and methods in hospitality management.
#1. Be Our Guest: Perfecting the Art of Customer Service by Theodore Kinni.
Customer service is the art of delivering something that is above and beyond the standard, creating an experience that is both unique and memorable. Mere satisfaction doesn’t develop brand loyalty; for that, you need something much rarer but definitively superior. Written by Theodore Kinni, the book’s key theme is exceeding expectations.
Undoubtedly, the book is applicable to any business practice, and Kinni has written or edited twenty books on a variety of business topics, including sales, trade, and leadership. However, hospitality management is the intended audience, and industry professionals would be wise to heed the advice.
- Rating: 4.6 stars
- Price: $11.99
#2. Setting the Table: The Transforming Power of Hospitality in Business, by Danny Meyer
In Setting the Table, Danny Meyer gives hospitality professionals and business people an inside look at how he managed to build an empire. Additionally, Meyer’s philosophy of “Enlightened Hospitality” emphasizes strong in-house relationships and high-quality customer service. Moreover, through personal anecdotes, lessons, and advice drawn from over thirty years of hospitality experience, this bestseller offers a clear roadmap to success.
- Rating: 4.5 stars
- Price: $11.89
#3. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company, by Joseph Michelli
The Ritz-Carlton is perhaps more synonymous with world-class hospitality than any other brand in the world. Additionally, in The New Gold Standard, bestselling author Joseph Michelli summarizes the Ritz’s unique approach to the hospitality business and how to replicate it in your own: understanding what the customer needs; understanding what employees need; exceeding customer expectations; and developing a cutting-edge employee training program. Moreover, the New Gold Standard, with behind-the-scenes access, practical how-to advice, and a clear implementation plan, provides hospitality managers and professionals with a highly readable guide full of nuanced understandings and tips to help your organization reach the level of the Ritz.
- Rating: 4.5 stars
- Price: $15.31
#4. The Heart of Hospitality: Great Hotels and Restaurant Leaders Share their Secrets, by Micah Solomon
In the forward to The Heart of Hospitality, company President and COO Herve Humler writes, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.” In addition, this book, written by Forbes.com contributor Micah Solomon, has advice from some of the hospitality industry’s top executives and business professionals: Among those present were Virgin Hotels CEO Raul Leal, Craft Restaurants’ Top Chef Tom Colicchio, Four Seasons Hotels & Resorts Chairman Isadore Sharp, Union Square Hospitality Group CEO Danny Meyer, Le Bernardin Chef Eric Ripert, and restaurateur Traci Des Jardins. Undoubtedly, there is unlikely to be a more powerful, useful guide to successful hospitality management and customer service for a book of its length, just under 200 pages—a must-have for hospitality workers at all levels.
- Rating: 4.8 stars
- Price: $22.95
#5. The Cornell Book of Hotel Administration: Cutting Edge Thinking and Practice, Edited by Michael C. Sturman, Jack B. Corgel, and Rohit Verma
Cornell University School of Hotel Administration’s Hospitality Theory and Practice is the bible of hospitality theory and practice. Similarly, the book covers: how to develop and manage a successful career in the hospitality industry. Furthermore, since the book was founded in 1922, Cornell’s School of Hotel Administration is widely considered to offer the best hospitality program in the world.
- Rating: 4.4 stars
- Price: $28.63
#6. Hospitality Marketing Management, by Robert D. Reid and David C. Bojanic
Hospitality Marketing Management is now in its 5th edition and is the definitive guide to marketing campaigns in the hospitality business. The book also covers service and customer satisfaction in hospitality; promotion, advertising, and pricing strategies; tourism and destination marketing; and internet marketing for hospitality. As with the previous recommendation, this one is a biggie, clocking in at 670 pages, but as a general resource, it’s one of the best in its class.
- Rating: 4.5 stars
- Price: $18.99
#7. Marketing for Hospitality and Tourism, Philip T. Kotler John T. Bowen, and James Makens
Marketing for Hospitality and Tourism is another excellent resource book for hospitality professionals interested in marketing. The book is authored by three bestselling authors and experts in hospitality. The primary focus is on hotel marketing. Furthermore, the sixth edition features social media coverage, current industry trends, and new hands-on assignments.
Hospitality Management Books Online
The hospitality industry is extremely complex, with numerous moving parts. Meanwhile, if you work in the front office, food and beverage management, corporate sustainability, human resources, or somewhere in between, you’ll need to keep up with the latest trends in this fast-paced industry. For a better understanding and experience, we’ve also provided you with online hospitality management books.
#1. Guest Service Report: Expectations and Experience
This is one of the online hospitality management books. With the whole customer experience defined in micro-moments, Zingle commissioned a research study of more than 1,100 consumers to help hoteliers understand how guest expectations and effective service recovery impact the guest experience and drive business.
#2. Hospitality in a Countless World
A hybrid model seems to be emerging — digitization of many customer experience touchpoints coupled with hygienic on-site service. These virtual connection tools can also offer warm, personalized, and exceptional service to guests. While respecting social distancing, these tools can help hotels deliver highly personalized experiences.
#3. Delivering an Omni Channel Guest Experience
This is another one of the online hospitality management books. Today’s modern customer now dictates the medium through which hotels and resorts must interact with them in order to provide a different experience. Although many hotels believe that texting with a guest is good, studies on guest preferences and the upcoming wave of new messaging and voice apps reveal a very different picture. It is now clear that the most successful hoteliers are providing an omni-channel guest experience in order to win more direct business and loyalty.
What Are the 7 Sectors of Tourism?
Sectors include:
- Accommodation.
- Adventure, Tourism, and Recreation.
- Attractions.
- Events and Conferences
- Food and Beverage
- Tourism Services
- Transportation.
What Are the 9 Pillars of Tourism?
The nine pillars of tourism
- Transportation
- Accommodation/ Lodging
- Food and Beverage
- Travel Sectors/ Travel Agents
- Souvenirs and Handicrafts
- Attractions
- Entertainment
- Allied Services
- Tourism Planning and Development
What Are the Most Important Industries in Tourism?
They include the following:
- Accommodation: The accommodation industry includes hotels, motels, resorts, bed and breakfasts, and campgrounds.
- Food and Beverage Services.
- Recreation and Entertainment.
- Transportation.
- Travel Services.
What Are the 6 Tourism Needs?
Tourism is divided into six major components, each with its own sub-component. Tourist boards, travel services, accommodation services, conferences and events, attractions, and tourism services are examples of these.
What Is the Hotel Business Called?
So what is the hospitality industry? It includes many businesses that fall under this large umbrella, such as hotels, motels, resorts, restaurants, theme parks, and much more.
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FAQs on Hospitality Management Books
How long is hospitality course?
Generally, the duration of the hospitality and catering course is 3 years – 18 months of theory and 18 months of experiential training.
What do hospitality students do?
The hospitality and tourism career clusters are focused on management, marketing, and operations such as restaurants and food services, lodging, attractions, recreational events, and travel-related services.
Is hospitality management easy?
The hospitality industry is not easy, but it is a challenging field to study. You’ll need to have a lot of enthusiasm, adaptability, and the desire to work hard. In addition, you’ll need to be a great communicator. Those who are good at this will excel in the industry.