Marketing for Hospitality and Tourism: A Complete Guide

Published On - October 12, 2022

Chinedum Okafor Business Services
marketing for hospitality and tourism, best practices and 8th edition

Adopting the right tourism and hospitality marketing strategies can be a crucial part of increasing revenue. This is because it helps in building brand awareness, mostly when the best practices for tourism and marketing are adopted. Read through to learn more about the 8th edition of marketing for hospitality and tourism.

What Is Marketing?

Marketing is the activity, set of organizations, and procedures that develop, communicate, deliver, and exchange extra value offerings for customers, clients, partners, and society as a whole.

What Are the Four Types of Markets?

They include

  1. A monopoly
  2. Monopolistic rivalry.
  3. The oligopoly.
  4. Monopsony.

Marketing for Hospitality and Tourism

The goal of hospitality and tourism marketing is to build a foundation of loyal, satisfied customers. Of course, that’s easier to say than to do. You must also foresee what your customers require. That entails prioritizing the customer experience and the programs and strategies that support it, such as a brand management platform that coordinates all of your marketing initiatives in a strategic and consistent manner.

In addition, the network of tactics and connections they use in promoting goods and services in the travel industry is known as marketing for hospitality and tourism. Thus, With a focus you can provide memorable experiences for customers, marketing promotes travel destinations, lodging options, transportation options, and local activities.

What Is Marketing For the Hospitality Industry?

Hospitality marketing assists advertisers in travel, restaurants, and customer services in increasing consumer awareness and consideration of their products and services. Hospitality and tourism marketing strategies can also help brands drive customer engagement and maintain top-of-mind awareness.

What Are the Features of Tourism Marketing?

Tourism Marketing Characteristics

  • Intangible.
  • Inseparability: Product & Service are Club.
  • Perishability.
  • Ownership.
  • Seasonality- Demand is Seasonal.
  • Intermediaries Involved.
  • Production &Consumption at the same time.
  • Tourism is a gathered Product.

Marketing For Hospitality and Tourism 8th Edition

Marketing for Hospitality and Tourism 8th edition is the authoritative source for global hospitality and tourism marketing. Most times, Leading researchers and tutors in hospitality and tourism present a theoretically sound work. The text also examines each area of marketing for hospitality and travel and applies academic ideas to cases and examples from the real world. It is replete with examples from the industry.

Furthermore, A brand-new, fascinating chapter on digital marketing with current applications and business examples is held in the 8th Edition of marketing for tourism and hospitality. All-new case studies offer actual issues for analysis, discussion, and solution. It also has all you need to lay the groundwork for a career in hospitality, being up to date with the most recent trends in hospitality and tourism marketing.

Revel Marketing for Hospitality and Tourism 

It is the agreed authority on the subject. The best-selling authors, who are also eminent students in hospitality and tourism, present a theoretically sound and empirically supported work. The text reviews each area of marketing for hospitality and travel and applies theoretical ideas to cases and examples from the real world. It is replete with examples from the industry. The 8th edition of marketing for hospitality and tourism, which is now in a Revel format, also includes a brand-new, interesting chapter on digital marketing with modern applications and all-new in-class exercises, case studies, and industry examples.

Pearson’s newest method of distributing our esteemed content is called Revel. Revel, a fully digital and incredibly attractive textbook replacement, provides all the information students require for the course. Revel is an interactive learning environment that allows students to read, practice, and study all at once for less than the price of a traditional book. Thus, It is based on extensive research on how people read, think, and learn. Specifically, Revel is fully digital delivery of Pearson content. To register for and use Revel, you will also need a course invite link that was given to you by your tutor.

How Can We Promote the Hospitality and Tourism Industry?

Include storytelling as part of your tourism and hospitality marketing campaign. Because it allows your potential customers to form a personal connection with your destination, history, and philosophy. Seek reviews from your guests, employees, and business partners. Then, use that information to tell stories and connect further

How Can I Market My Tourism Business?

A digital marketing strategy is now an integral part of any tourism and hospitality business as more and more customers book their trips and vacations online. However, websites, online advertisements, social media, e-newsletters, and search engine optimization (SEO) are all examples of digital marketing activities.

Best Practices of Marketing for Hospitality and Tourism

here are some of the best practices of marketing for hospitality and tourism

#1. Employee and Guests’ Health 

  •  Inform the visitor of the hotel’s procedures before they arrive. For instance, pre-arrival emails, booking-related website alerts, or email proofs that include hotel protocol Changes to the service, arrival flow, and cleaning procedures, among others 
  •  Take into account the guests’ “safety choices”
  • Reservations staff members ought to receive training on the protocol to share with visitors at the time of booking 

#2. Appoint a Cleanliness Manager.

This is one of the best practices of marketing for hospitality and tourism. The cleanliness manager is in charge of creating a cleanliness plan, putting it into action, and making updates to the plan. He also trains staff and makes sure that guests’ questions about hygiene are promptly in order. Additionally, this person will be your point of contact for any dealings with health agencies and watch out for your business’ continued compliance with any applicable laws. 

#3. Develop a Cleanliness Plan.

when it comes to best practices for marketing tourism and hospitality you need to create a plan for maintaining cleanliness, and then carry it out. This serves as a guide for high efforts to comfort visitors that a hotel is secure and well-kept. This strategy should cover all actions being taken to sanitize or otherwise alter the hotel to reduce the chance of an outbreak or other contagion event there.

In accordance with evolving laws, events in or near the hotel plan should be updated on a regular basis. Make sure that all employees and potential guests have access to this plan in order to give them a sense of security and help them feel confident in their decision to stay at your hotel. The cleanliness plan ought to outline what to do if a visitor or employee is found to have the coronavirus or another contagious illness.

#5.  Back of the House Signage

Signage must be placed somewhere where employees often enter or exit, such as the cafeteria and employee break room. Signage will advise workers on how to use gloves, wash their hands, sneeze, and avoid touching their faces, as well as how to wear, handle, and dispose of masks.

 #6. Employee & Guest Health Concerns 

In tourism and hospitality, any suspected COVID-19 cases at the hotel must be reported right away to the general manager or another designated person, per company policy. The General Manager or another designated person will be in charge of telling the local health authority of suspected cases. Employees with COVID-19 symptoms must either stay on the job or go home. When at work, employees are to notify a manager right away if they see a colleague or visitor showing COVID-19 symptoms. Hotels must also adhere to the least health rules for employers and firms, which includes directing staff to self-isolate for the necessary period of time.

 #7.  General Cleaning Measures

Here are the summary or general practices for marketing tourism and hospitality

  • Staff should receive training on standard cleaning and sanitizing techniques for high-touch surfaces as well as the proper handling of laundry and linens. 
  • Frequently cleaning high-touch surfaces is a must. This includes light switches, tables, chairs, and work surfaces in staff rooms, as well as handles, phone handsets, elevator panels and buttons, desktop computers, restrooms, point-of-sale equipment, and menus.
  • Unless specifically stated otherwise on the product instructions, clean obviously dirty surfaces before disinfecting.
  • After use, throw away paper towels and disposable wipes right away.
  • Avoid using pressurized sprayers or spray bottles that could release contaminants into the air.
  • You can make a bleach and water solution by mixing 20 ml of unscented household bleach with 980 ml of water if commercial or home cleaning supplies are not easily available. Allow the surface to naturally air dry after using the bleach and water solution. 
  •  DO NOT perform housekeeping in the guests’ rooms while they are there.
  • Before guests enter their room, make sure there is a good amount of fresh towels, toilet paper, hand soap, and shampoo available.
  • Leave clean towels, toiletries, and cleaning supplies by the guest rooms’ doors. 
  • Provide these items at a rate that maintains good hygiene
  • Provide linen or plastic bag for the guest to place their dirty linens in, and a plastic bag for their other waste. 
  • Give each guest a plastic bag to put their other trash in and a linen bag to put their dirty sheets in. To minimize the amount of time dirty linen and waste are sitting in hallways, advise guests on a time at which items should be put out for collection. 

What Are the 5Cs of Marketing?

The five C’s of marketing analysis are as follows:

  • Company: Your website’s company page focuses on a number of internal facets of marketing and selling your goods and services.
  • Customers: Information about the individuals who use or interact with your products can be found in the customers’ section.
  • Competitors: those in the same line of business as you
  • Collaborators: Your coworkers who are that work in the same business as you.
  • Climate.

What Are the 7Ps of Marketing?

Here are the 7Ps of marketing a product.

  1. Product
  2. Promotion.
  3. Price.
  4. Place.
  5. People.
  6. Process.
  7. physical evidence

Finally, for tourism and hospitality to get well marketed, digital marketing is all they need. Equally, with the help of digital marketing, many firms are blossoming globally.

Related PostS:

  1. Tourism and Hospitality Management: Definition, Benefits, Careers
  2. Hospitality Advertising: Ultimate Guide
  3. Luxury Travel Management: Complete Guide

FAQs On Marketing For Tourism and Hospitality

why is marketing for hospitality and tourism important?

The goal of tourism marketing is to publicize the company, differentiate it from competitors, draw in customers, and build brand awareness. The internet is used in many contemporary tourism marketing strategies, with websites, online advertisements, email, and social media platforms frequently playing a key role.

What advantages does marketing in the hospitality sector offer?

Five Advantages of Influencer Marketing in the Hospitality Industry

  • Motivate a Well-Known Audience.
  • Educate Your Audience; 
  • Add Factors of Authority and Trust;
  • Obtain Creative Feedback.
  • Utilize the Social Media Boom’s Power.

What is digital marketing in tourism and hospitality industry?


It is a form of compensated advertising where advertisers can place bids on the keywords that users enter into search engines, such as when they seek out information about the hospitality and tourism industry.